Who To Contact

We seek to promote communications with the carers and families of our students. The following section identifies which staff have responsibility for addressing your questions, complaints, concerns and comments. Staff at reception will be pleased to advise the most appropriate person to contact if you are unsure.

About learning

Including:

• Assessment and progress in a subject
• Specific teaching and learning in a subject
• Questions and homework in a subject 
• Behaviour in a subject class 
• Appointments for parents evenings
• Decisions about exam entries

In the first instance please contact the Subject Leader. If you are unhappy with the outcome please contact the student’s Year Director. If you are still unhappy please contact Mr Cooper, Headteacher informally and ask him to investigate.

About pastoral or more general questions and comments

Including:

• Comments about uniform
• Attendance and absence
• Academic progress
• Student planner checks
• Behaviour patterns, rewards and sanctions
• Comments about bullying
• Family circumstances and problems

In the first instance please contact the student’s Tutor. If you are unhappy with the outcome please contact the student’s Year Director. If you are still unhappy please contact Mr Cooper, Headteacher informally and ask them to investigate.

Questions about the curriculum

Please contact Mr McGuffie, Assistant Headteacher.

Questions about learning choices and pathways

In the first instance please contact the student’s Year Director.
If you are still unhappy please contact Mr McGuffie, Assistant Headteacher.

Questions about Careers and Work Experience

In the first instance please contact the school’s Careers and Work Experience Co-ordinator.

Questions about financial issues

In the first instance please contact the school’s Finance Officer.
If you are unhappy with the outcome please contact the School's Business Manager

Questions about special needs or statements

In the first instance please contact the SENDCo.
If you are unhappy with the outcome please contact the Year Director.

Queries about exam entries

Queries about exam entries, exam timetables and results days should be raised with the Exams Officer.

Please write to the Clerk to the Governors.

Questions about school buses

Questions about school buses should be addressed to the County Transport Officer, County Hall, TR1 3AY.

In all cases…

In all cases if no resolution can be found we would ask that you make a formal complaint in writing to the Headteacher and to the Clerk to the Governors but please fully explore the more informal avenues first.

Any complaint about the Headteacher

Where a complaint regards the Headteacher, the complainant should first directly approach the Headteacher in an attempt to resolve the issue informally. If the complainant is not satisfied with this outcome they should notify the Clerk to the Governors. The complaints process will then commence, but with the Chair of Governors as the individual responsible for the investigation.